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Flowcode ARM license activation problem. [Solved]
Posted: Tue Nov 02, 2021 1:04 pm
by Sasi
Hello Matrix Team,
I sent an email about an ARM license issue. I would like to know if it has arrived.
Regards,
Sasi
Re: Flowcode ARM license activation problem.
Posted: Tue Nov 02, 2021 2:03 pm
by AlfieD
Hi Sasi,
Cant seem to find any emails from you.
Please email me:
alfie.dobson@matrixtsl.com
Re: Flowcode ARM license activation problem.
Posted: Tue Nov 02, 2021 2:46 pm
by Sasi
Hi Alfie,
I wrote an email about the problem and sent it to you.
Thanks for the help,
Sasi
Re: Flowcode ARM license activation problem.
Posted: Tue Nov 02, 2021 4:12 pm
by Sasi
This is interesting .
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In fact, a new user has to pay £ 60 for it, not £ 35.
Update:
It has already been repaired.
Re: Flowcode ARM license activation problem.
Posted: Wed Nov 03, 2021 11:41 am
by Sasi
Hi Alfie,
Unfortunately, there is still a problem with the ARM license.
I don't have access yet.
Can you help me?
Re: Flowcode ARM license activation problem.
Posted: Thu Nov 04, 2021 2:02 pm
by Sasi
Hello Matrix Team,
Maybe you have an idea how I could activate my ARM license?
Regards,
Sasi
Re: Flowcode ARM license activation problem.
Posted: Thu Nov 04, 2021 2:05 pm
by p.erasmus
Hi ,
Have you manually added the key you received and then manually activate the license ?
Re: Flowcode ARM license activation problem.
Posted: Thu Nov 04, 2021 2:47 pm
by Sasi
Hi Peter,
Yes, I also tried offline activation, but the license is still unusable.
This is still the case:
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- Wiew_licences_.jpg (71.93 KiB) Viewed 3506 times
Regards,
Sasi
Re: Flowcode ARM license activation problem.
Posted: Thu Nov 04, 2021 3:09 pm
by p.erasmus
Hi Sasi.
Just to make sure did you go to licenseing >> Licensing and add the key you received
as below if you select add key a window will open that you can enter your key into .
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When that is done you need to go to Licensing >> Manage
then a window will open similar to this one with a tab Activate my license you need to go to that tab and activate the key with your Flowcode MATRIX account details
If you have done this and it still does not work the you need to conatct Alfie Dobson by email
alfie.dobson@matrixtsl.com
- P2.jpg (10.33 KiB) Viewed 3505 times
Hope you come right
Re: Flowcode ARM license activation problem.
Posted: Thu Nov 04, 2021 3:54 pm
by Sasi
Hello Peter,
Thank you for the advices
Unfortunately, the key is already inactive.
I've already corresponded with Mr. Alfie Dobson.
However, something has changed:
- Licensing and account.jpg (36.52 KiB) Viewed 3499 times
Maybe I got it as compensation instead of the ARM license?
Or is there a more serious problem with the licensing system?
Hmmm!