Flowcode Support Board

Posted: **Wed Feb 16, 2022 8:47 am**

Hi,
below is a print screen of my account with pack.

: Licence.jpg (39.71 KiB) Viewed 3268 times

as you can see below the DSP components are not activated

: dsp.jpg (34.47 KiB) Viewed 3268 times

what is the problem ?

Posted: **Wed Feb 16, 2022 9:11 am**

Hi Seb.
I will get this looked into for you.

Posted: **Wed Feb 16, 2022 9:23 am**

Just a thought.
Have tried activating your license, again?

Posted: **Wed Feb 16, 2022 9:28 am**

Hi Seb,

I have refreshed your licence in our back end system, can you please go to Home >> Licensing >> Manage and then type in your username and password again to download the refreshed licence.

Hopefully this will work for you.

Posted: **Wed Feb 16, 2022 1:23 pm**

Thx, its ok now
Could check your PM, I sent one last week

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