Matrix user forums

Have had this happen 4 times now.
On saving a file the program crashes, hourglass appears and does not go away, tried control/alt/delete usually lets me terminate but this time just a grey box!!
What's going on?

Hello,

Any chance you are saving to a device across a network in which case could the network signal strength be the cause of the issue? If you are saving directly to a hard drive then is it possible the drive could be on its way out, maybe the issue is with Windows read/write permissions or activity?

If you can replicate the problem then please send us the file that exhibits this issue or give us instructions on how to replicate the problem and we will look into it for you.