I received an email (invoice) from Matrix confirming my purchase. I still don't have access to the chip packs. In licensing it still says BUY. I believe I logged in and bought the chip packs. It does say FREE_VERSION though if that's something to do with the issue?

I received a key for V9 and upgraded to V10 today. I then purchased the chip packs. In the FAQ is shows one where the key should go but there is no add key button when i select licensing. It's actually blank apart from some grey chip pack boxes. I've checked the spam but nothing there.

I've just upgraded from V9 to V10 and purchased 2 chip packs. However, I am unable to see any changes i.e. the chip packs are still simulate mode. Arduino and RPI. How does this work? Do I receive a code?