LICENCE : Unable to establish connection with server

[Xbiotec]

Hi,

I just installed FC00 on my laptop and cannot activate it with the license
the line in French mean: "unable to establish connection with server"

Labtop Failed to connect.jpg (71.04 KiB) Viewed 4361 times

Win 11 + ESET
have you ever had this type of problem and how to solve it?

Thx for your help

[medelec35]

Hello.
I have just tried and can activate Flowcode.

Key accepted.png (13.44 KiB) Viewed 4347 times

at least that is showing the issue is not with Matrix servers.
For some reason Flowcode is being blocked by a firewall or other third party from communicating with the matrix servers.
Within File > Global Settings, can you check the following settings match:

Global Settings.png (26.36 KiB) Viewed 4347 times

Do the library updates work ok or report a connection error?

[Steve-Matrix]

This appears to be a "ERROR_INTERNET_CANNOT_CONNECT" message that is created by Windows. Searching the internet, I've found posts that show Windows Defender can block internet access and cause this error be be created.

You could try looking at the logs of Windows Defender and any other anti-malware apps you have running to see if they are blocking "FlowcodeV10.exe" or the "fc_licensing.exe" app. You could also try creating exceptions to allow those exes through the firewall.

[Xbiotec]

Hello.
I have just tried and can activate Flowcode.
Key accepted.png
at least that is showing the issue is not with Matrix servers.
For some reason Flowcode is being blocked by a firewall or other third party from communicating with the matrix servers.
Within File > Global Settings, can you check the following settings match:
Global Settings.png
Do the library updates work ok or report a connection error?

after first install of FC10, I can not access to : File > Global Settings.
when FC10 start it open directly the page to add the licence

[Xbiotec]

Hi
still no idea about my problem.
is it possible to add the licence file directly in a directory of FC10?
My meeting is tomorrow morning and right now no solution
thx

[Steve-Matrix]

I'm fairly certain this is caused by some app on your PC that is preventing the fc_licensing.exe program from accessing the internet. This could be Windows Defender, or it could be another firewall or anti-malware app.

If you cannot find the cause in the logs for these apps then you could try to white-list (i.e. add as an exception) the fc_licensing.exe program.

You could also try running Windows in safe mode and try using Flowcode to re-activate the licence.