Licence issue compiling to Hex

[gllmict3]

Hi

We have upgraded from v9 to v10 and are now getting an error when trying to compile to Hex:

Target folder: C:\Users\xxxxxx\Desktop
Title:
Description:
Device: ARD.ATMEGA.ATMEGA328P
Generated by: Flowcode v10.1.1.39
Users: 1
Registered to: (xxxxxxxx)
Licence key: xxxxxx
NOT FOR COMMERCIAL USE
https://www.flowcode.co.uk
Using FCD settings for compiler
Launching the compiler...
C:\ProgramData\MatrixTSL\FlowcodeV10\FCD\AVR\batchfiles\avra.bat "C:\Program Files (x86)\Flowcode\Compilers\avrv5\" atmega328p "C:\Users\xxxxxxxx\Desktop\Flowcode1.elf" "C:\Users\xxxxxxxx\Desktop\Flowcode1.c" "C:\Users\xxxxxxxx\Desktop\Flowcode1.lst"
You do not have a valid licence to perform this action

FINISHED

License view attached.

We have tested this in v9 which works fine.

We are a group of colleges and have 3 separate accounts which have all been upgraded to v10 and are having the same issues using the 3 accounts.
Account numbers are 73405852, 14612686 and 33398814.

Any help appreciated.

[medelec35]

Hello.
Sorry to hear you are facing these issues.
I have hopefully set your account to send PMs
Can you send me a test PM please.