License trial error FC9 only 4 days installed

camara3878 · Post by **camara3878** » Mon Dec 21, 2020 12:57 pm

Only 4 days ago I installed CD 9 with the 30-day trial license and today it gives me the following error:
ERROR: NO USER DETECTED IN SESSION, PLEASE TRY RESTART FLOWCODE AND TRY ACCESS THIS SCREEN AGAIN.
I have a valid username. I have uninstalled it and reinstalled it.
Language changed to Japanese appears and command icons are shaded.
what's going on ?, thanks

Post by **Steve-Matrix** » Mon Dec 21, 2020 1:22 pm

There should be no need to reinstall. Does the Licensing panel show the same message when you restart Flowcode?

And foreign languages are not currently implemented in Flowcode. We are working on a Chinese translation, but there are no plans for Japanese. The language option in Global Options should currently be disabled. Can you please give more details on what you are seeing.

camara3878 · Post by **camara3878** » Mon Dec 21, 2020 1:53 pm

Here is a screenshot of all errors attach:

: license not trial apppear _ license error _ lenguaje chinese _ shadow commands; licence.jpg (97.82 KiB) Viewed 9950 times

Post by **Steve-Matrix** » Mon Dec 21, 2020 2:42 pm

The Chinese characters in the disabled Language box in Global Options screen is normal.

Does the "no user detected" message appear when you restart Flowcode? Just close Flowcode and then start it from the Windows 'Start' menu. Do not open a project. Instead, select "Licensing...Licensing" from the 'Home" menu.

The Command Icons are disabled when your project is simulating. If you select "Debug...Stop" then the icons will be available again.

camara3878 · Post by **camara3878** » Mon Dec 21, 2020 2:49 pm

When FC9 starts it selects license and it gives me the following error mentioned above:
ERROR: NO USER DETECTED IN SESSION, PLEASE TRY RESTART FLOWCODE AND TRY ACCESS THIS SCREEN AGAIN.

Post by **Steve-Matrix** » Mon Dec 21, 2020 3:12 pm

Have you followed the instructions here?
viewtopic.php?p=71#p71

camara3878 · Post by **camara3878** » Mon Dec 21, 2020 3:15 pm

yes, i did and it worked for 4 days, then it failed

Post by **Steve-Matrix** » Mon Dec 21, 2020 5:16 pm

There may be an issue with your licence. My colleague is looking into this and we will get back to you soon.

camara3878 · Post by **camara3878** » Mon Dec 21, 2020 5:21 pm

I'm waiting, if you need something let me know thanks

camara3878 · Post by **camara3878** » Mon Dec 21, 2020 5:22 pm

if it is useful to you I use windows 7 32 bits

License trial error FC9 only 4 days installed

License trial error FC9 only 4 days installed

Re: License trial error FC9 only 4 days installed

Re: License trial error FC9 only 4 days installed

Re: License trial error FC9 only 4 days installed

Re: License trial error FC9 only 4 days installed

Re: License trial error FC9 only 4 days installed

Re: License trial error FC9 only 4 days installed

Re: License trial error FC9 only 4 days installed

Re: License trial error FC9 only 4 days installed

Re: License trial error FC9 only 4 days installed