Activating a new Flowcode licence

[hoozamawhatsit]

Hi All,

having an issue with FC9 activation, I note my username isn't my username for FC9 on my account page, it's just numbers
when I try to activate the license key it says its already been used
Looking at the show key, it shows nothing
and if i click get key file the flowcode site times out
the account page shows the packs i have purchased correctly
i have downloaded and re-installed FC9 , i have logged into my account , i restarted my PC, i pulled my hair out...........

Help asap

Thanks

[chrisd958]

Me too!

Well, I don't get the numbers problem but I am told my key has been used even though it doesn't show and FC9 won't let me activate. The activation server seemed to time out so I suspect the webpage and decided the key has been used but the server hasn't used it.

CD

[Steve-Matrix]

We're looking into this and will hopefully resolve this soon.

[Steve-Matrix]

I've just been given an update on this.

It looks like a power cut over the weekend has caused one of our servers in the office to go down. We are trying to rectify that now and will let you know when it is fixed. I'm really sorry for any inconvenience caused.

[Steve-Matrix]

I believe this issue has now been fixed. If you have been affected by this issue, please retry activating your licence as this should now work ok.

[hoozamawhatsit]

Thanks Steve,

all works fine now

[Steve-Matrix]

Great - thanks for the update. And sorry again for the inconvenience.

Storm Arwen has a lot to answer for, but I know others have been affected much worse that we have been.

[Rabble]

Hello;

I am a new user and I am having this same problem activating V9 Pro. However, the workaround doesn't work for me. No matter what I do before selecting 'manage my license', I am directed to the Matrix web site.

I installed FC a while ago for the 100 day free trial but it has expired. When I start FC I can only select 'Free' or 'My Flow Code License' .

[medelec35]

Hello.
Have you entered the key you should have received via email within the Flowcode website activation section for your account?
If not go to this site
It will get you to log in if are not already logged in.
Enter your key, then run Flowcode.
If not automatically prompted,
Select Licensing, Manage, My Flowcode Licence
Enter your account name & password.
If that does not work, I will look into this further.

[Rabble]

Hi Martin;
I did not get a key. The only email I received was an order acknowledgment and a welcome to Matrix.