Problem with Key pic 8

[solozerouno]

I have sent many emails but my problem has not been solved .... desperate after 2 days I write my problem here:

I placed the order for the pic 8 package for my solozerouno account .... in your purchase confirmation document you first wrote Alessandro Caponetto and then in the moment Alessandro Capone,
I don't know if it's your mistake but in fact mine associated e-mail [redacted to prevent harvesting]
no activation code or key to activate the package has arrived on my
solozerouno account, what do I do if you don't send me this blessed Key for activation?
What do I do since it is the third email I send and I have no reply?
thanks
Alessandro Caponetto
solozerouno account

[DavidA]

Hello,

I will PM you to ask for some detials about the purchase.