Initial Library Files Error

[mattpovah]

Hi,

I'm having trouble getting started with Flowcode. I'm running it on a Macbook M1 but have parallels installed using Windows 11. I've installed using the .exe file but when I open it to run the program I get the following error:

'Error copying initial library files. Please ensure you have permission to write to C:\ProgramData\MatrixTSL and restart Flowcode'

I've tried running using administrator rights, I've checked the properties and allowed full user access for both Flowcode and MatrixTSL. I've uninstalled and reinstalled and also carried out the 'repair' feature on the installer

Any ideas? Any help would be much appreciated, thanks in advance

[medelec35]

Hello.
On a windows pc, As the components are stored within

Code: Select all

%ProgramData%\MatrixTSL\FlowcodeV10\Components

in your case

Code: Select all

C:\ProgramData\MatrixTSL\FlowcodeV10\Components

Fist step would be to see if that directory was created (although it sounds like it was not).
It could be a third party antivirus is preventing writing writes, or the directory has not been correctly created for some reason.
What happens when you open windows explorer, copy and paste
C:\ProgramData\MatrixTSL\FlowcodeV10\Components
do you see

win11 directory1.png (3.62 KiB) Viewed 6420 times

or an error message pops up.
If it is the latter, try pasting in windows explorer
%ProgramData%\MatrixTSL\FlowcodeV10\Components
and see is a different drive letter is being used by clicking on the three dots (windows 11), but only if the directory was created of course.
In my case:

win11 directory2.png (20.51 KiB) Viewed 6420 times

If there is not a directory then try reinstalling Flowcode with antivirus temporarily disabled and see if you can spot any error messages being popped up.
Sorry I can't say anything about mac as Flowcode is intended for windows only, so has not been tested on a mac.

If still having issues, then you might need to wait until UK working hours where we could give further suggestions to try.

[mattpovah]

Thanks for the reply, much appreciated

Copying and pasting the location into Windows Explorer brings the error message of:

'Windows cannot find C:\ProgramData\MatrixTSL\FlowcodeV10\Components. Check the spelling and try again."

You're correct that the MatrixTSL directory folder has been created but its completely empty. The location gets as far as:

C:\ProgramData\MatrixTSL\

Then is an empty folder. Tried a reinstall with the antivirus disabled but still the same situation unfortunately.

Any other ideas would be much appreciated

Thanks in advance

[Steve-Matrix]

Does entering %PROGRAMDATA% into Windows Explorer take you to C:\ProgramData ?

If not, then try creating the MatrixTSL\FlowcodeV10 folders there and make sure the permissions are ok (you'll need read, write and create access).

If it does take you to that location, then something is preventing Flowcode from creating folders and copying the files across. This could be overzealous anti-spyware or could be a permissions issue. You could try copying the files across yourself (they are in the DefaultData folder under the Flowcode installation folder).

Copying the files over manually should allow you to get started, but there may still be problems when Flowcode needs to download library file updates. Ideally you need to solve the reason why Flowcode is being prevented from having write/create access to %PROGRAMDATA%.

[mattpovah]

Hi Steve,

Thanks for your help. I've managed to resolve the issue by toggling Developer Mode in my Windows Settings, worth sharing incase anyone else has this issue